The challenge

To offer new services, the S&H hypermarket chain needed technologies such as a customer relationship management (CRM) system and online sales, creating more channels to its customers beyond its stores. It decided to design and launch online sales through a website and a mobile app.

Our approach

Based on the requirements for the CRM system and an RFP written for the chain’s needs, TUSI became the organization’s digital adviser, then designed and implemented the user experience of the website and the app.

What we delivered

• CRM requirements and RFP
• Website
• Mobile app
• UX design
• Infographics and illustration